CUSTOMER COMPLAINTS

Gemap Scotland Ltd is committed to providing the highest quality of customer care for our users.


Your Rights:

A professional service
Courteous staff
Surgeries started on time
Communication from G.E.M.A.P
 
If you feel we have failed in these, or any aspect of our service to you, you have the right to complain.


Complaints can be made by either writing or emailing (info@gemap.co.uk) your complaint to the Chief Executive.

If writing, please indicate the nature of the complaint, where, when and all relevant details.


Our Response

You will receive written confirmation that we are dealing with your request within 4 working days.

The chief Executive shall endeavour to investigate and report his findings and any action taken to you within 5 working days.

If the matter merits a more detailed investigation, or for some other reason we cannot process the complaint within 5 working days, then you shall be given written notice and an indication of the time frame for resolving the issues.



Not Happy With The Outcome?

If you are unhappy with the outcome of the Chief Executive’s investigation of your complaint you can appeal.

You can register your complaint by phone, letter, email or fax and should mark it for the attention of the “Project Chairperson”.

The Project Chairperson or appropriate officer (not the Chief Executive) should investigate your complaint again and provide you with a written record of his/her findings.

This process shall take no longer than 4 weeks, although in most cases it should be completed sooner.


If you have any comments to make on any Gemap Scotland Ltd services, please do not hesitate to telephone or email us at the address below.



Tony Quinn
Chief Executive


Write to:

Gemap Scotland Ltd
Westwood Business Centre
69 Aberdalgie Road
Easterhouse
Glasgow
G34 9HJ

Telephone: 0141 773 5850
Fax: 0141 771 1777
Email: info@gemap.co.uk